Cancellation Policy

Effective Date: 26 August 2026

This Cancellation Policy explains when customers may request cancellation of orders placed through the Svarnim Farms Website.

1. Customer Cancellation

Customers should request cancellation as soon as possible after placing an order.

Cancellation is subject to the current processing and dispatch status of the order.

2. Cancellation Before Dispatch

If a cancellation request is received and approved before dispatch, the order may be cancelled.

For prepaid orders, an eligible refund will be initiated through the applicable payment method.

3. Cancellation After Dispatch

Once an order has been dispatched, cancellation will generally not be possible.

If the customer refuses delivery or the shipment is returned to Svarnim Farms, applicable shipping, handling and refund conditions may apply.

4. Cancellation by Svarnim Farms

Svarnim Farms reserves the right to cancel an order for legitimate reasons including:

• Product unavailability
• Incorrect product or pricing information
• Technical/system error
• Suspected fraudulent or unauthorized transaction
• Invalid or incomplete customer information
• Delivery restrictions
• Other legitimate operational or legal reasons

5. Refund When Svarnim Farms Cancels an Order

If Svarnim Farms cancels a prepaid order, an eligible refund will be initiated.

The time required for the refund to reach the customer’s account may depend on the payment gateway and customer’s bank.

6. How to Request Cancellation

Customers may request cancellation by contacting:

SVARNIM DISTRIBUTORS / Svarnim Farms
Phone / WhatsApp: 7701950638
Email: support@svarnimfarms.com

Customers should provide:

• Order ID
• Customer name
• Registered mobile number
• Reason for cancellation