Shipping & Delivery Policy

Effective Date: 26 August 2026

This Shipping Policy explains how orders placed through the Svarnim Farms Website are processed and delivered.

1. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Orders will normally be prepared for dispatch within a reasonable operational period, subject to product availability.

2. Delivery Timeline

The standard delivery timeline is up to 7 days from successful order confirmation/dispatch, depending on the destination, product availability and logistics conditions.

Delivery to remote or difficult-to-service locations may require additional time.

The stated timeline is an estimate and may be affected by circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes payment.

Svarnim Farms may offer free shipping on selected products, locations, minimum order values or promotional offers. Such offers may be subject to specific terms.

4. Delivery Address

Customers must provide a complete and accurate delivery address, including:

Name
House/Flat/Shop number
Street/Area
City
State
PIN code
Contact number

SVARNIM DISTRIBUTORS will not be responsible for delivery failure caused by incorrect or incomplete information supplied by the customer.

5. Delivery Attempts

Our logistics partner may make multiple delivery attempts.

Customers should remain available at the provided address and respond to delivery-related communication.

If an order is returned because of:

Customer unavailability
Refusal to accept delivery
Incorrect address
Incorrect contact information
Other customer-related reasons

re-shipping may be subject to additional shipping charges.

6. Damaged or Tampered Package

If a package appears seriously damaged, leaking or tampered with at the time of delivery, customers should:

Take photographs/videos of the package.
Note the issue with the delivery person where possible.
Contact Svarnim Farms as soon as possible.

7. Delivery Delays

Delivery may be delayed because of:

Weather
Transportation disruption
Festivals/public holidays
Logistics issues
Government restrictions
Natural disasters
Incorrect customer information
Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in such circumstances.

8. Contact for Shipping Queries

SVARNIM DISTRIBUTORS / Svarnim Farms
Email: support@svarnimfarms.com
Phone / WhatsApp: 7701950638
Registered Address: Khasra No. 391-394, Village - Matiyala, Near Madhuban Bapudham, Ghaziabad, Uttar Pradesh - 201002