Return & Refund Policy

Effective Date: 26 August 2026

Svarnim Farms sells edible oils and food products. Due to food-safety and hygiene considerations, returns are subject to the conditions below.

1. Eligible Return/Replacement Situations

A customer may contact us for a return, replacement or refund consideration if:

• The wrong product was delivered.
• The wrong pack size was delivered.
• The product was received damaged or leaking.
• The package appears tampered with.
• The product is materially defective.
• The product received materially differs from the confirmed order.

2. Reporting Period

Customers should contact Svarnim Farms within 48 hours of delivery for damage, leakage, wrong-product or tampering complaints.

Requests received after this period may be considered depending on the circumstances and applicable law.

3. Food Product Return Conditions

For hygiene and food-safety reasons, opened, used, partially consumed or tampered-with edible products generally cannot be returned.

This restriction does not limit any rights available to customers under applicable law, including situations involving a confirmed defect, contamination, damage, wrong product or other legitimate issue attributable to Svarnim Farms.

Products should not be sent back without prior approval from Svarnim Farms.

4. Information Required

To process a complaint, customers may be asked to provide:

• Order ID
• Customer name
• Registered mobile number
• Photographs of the product
• Photographs of packaging
• Description of the issue
• Video evidence where reasonably required

5. Verification

All return, replacement and refund requests are subject to verification.

SVARNIM DISTRIBUTORS may request additional information or evidence before approving a resolution.

6. Replacement

Where a complaint is accepted, Svarnim Farms may provide a replacement product. If replacement is not reasonably possible, an applicable refund may be provided.

7. Refunds

Where a refund is approved, it will generally be processed through the original payment method or another suitable method.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway or bank.

Shipping charges, if any, may be non-refundable unless:

• The issue resulted from an error attributable to Svarnim Farms; or
• Applicable law requires otherwise.

8. Incorrect Customer Order

If a customer orders the wrong product, pack size or quantity by mistake, cancellation or return will depend on the order status and applicable conditions.

Once an order has been dispatched, cancellation or return may generally not be possible except where required by applicable law or approved by Svarnim Farms.

9. Returned / Undelivered Shipments

If an order is returned because of:

• Incorrect address
• Repeated failed delivery attempts
• Customer refusal
• Customer unavailability
• Incorrect contact information

the customer may be contacted regarding re-shipping or refund options. Additional shipping charges may apply for re-shipping.

10. Contact for Returns and Refunds

SVARNIM DISTRIBUTORS / Svarnim Farms
Email: support@svarnimfarms.com
Phone / WhatsApp: 7701950638
Registered Address: Khasra No. 391-394, Village - Matiyala, Near Madhuban Bapudham, Ghaziabad, Uttar Pradesh - 201002

Please mention your Order ID when contacting us.